Refund policy

 

REFUND POLICY

Last updated: 22 July 2026

We hope that you are happy with your Blue Bottle Love purchase. This Refund Policy explains how order cancellations, withdrawals, returns, refunds and problems with delivered products are handled.

This policy applies to purchases made through:

https://www.bluebottlelove.eu

Nothing in this Refund Policy limits or excludes mandatory consumer rights that apply under Dutch law, European Union law or the mandatory consumer protection laws of your country of residence.

1. FOURTEEN-DAY RIGHT OF WITHDRAWAL

Consumers purchasing eligible products online generally have the right to withdraw from the purchase agreement without giving a reason.

You must notify us of your decision to withdraw within 14 days.

For an order containing one product, the withdrawal period begins on the day after you, or a third party designated by you other than the carrier, receives the product.

When multiple products are purchased in one order but delivered separately, the withdrawal period begins on the day after you, or a third party designated by you other than the carrier, receives the last product from that order.

When one product is delivered in multiple separate lots or pieces, the withdrawal period begins on the day after the final lot or piece is received.

If the final day of the withdrawal period falls on a Saturday, Sunday or recognised public holiday, the deadline is extended until the end of the next working day.

You do not have to wait until delivery to exercise the statutory right of withdrawal. For eligible products, you may also inform us before delivery that you wish to withdraw from the purchase agreement.

You do not have to provide a reason for exercising your statutory right of withdrawal. (EUR-Lex)

2. HOW TO EXERCISE YOUR RIGHT OF WITHDRAWAL

You can submit a withdrawal request through the online return and cancellation function associated with your order.

You can also use our withdrawal page:

https://www.bluebottlelove.eu/pages/withdrawal

Alternatively, you may send a clear written withdrawal statement to:

info@bluebottlelove.eu

Please provide:

  • your full name;

  • the email address used for the order;

  • your order number;

  • the product or products concerned;

  • the date on which the final product from the order was received, where applicable.

You may also use the European model withdrawal form.

Submitting a clear withdrawal notification before the applicable deadline is sufficient to exercise your statutory right. Your withdrawal does not depend on our discretionary approval.

If the Shopify return function is not yet available because part of your order has not been delivered, or is no longer available because an item has been marked as fulfilled, you may still exercise an applicable statutory right of withdrawal by email.

When you submit a request through the online function, you will receive an electronic confirmation that the request has been received.

3. RETURN DEADLINE

After notifying us that you are withdrawing from the purchase agreement, you must return the products within a further 14 days.

The return deadline is met when you hand the parcel to the return carrier before the 14-day return period expires.

Please retain proof of posting until your return and refund have been completed. (Autoriteit Consument & Markt)

4. RETURN ADDRESS

Eligible returns must be sent to:

Blue Bottle Love Europe – Returns
De Hoge Brug 24-A
6581 AJ Malden
The Netherlands

This is our dispatch and return address.

Please include sufficient information inside the parcel so that we can identify your return:

  • your full name;

  • your order number;

  • the email address used for the order;

  • the product or products being returned.

Do not send returns to our registered business address in Doorwerth.

Returns sent without sufficient order information may take longer to identify and process.

5. RETURN SHIPPING COSTS

For an ordinary return under the statutory right of withdrawal:

  • you arrange the return shipment;

  • you select the return carrier;

  • you pay the direct return-postage costs;

  • you pay any necessary packaging costs;

  • we do not automatically provide a prepaid return label.

The cost of returning a product depends on the country from which it is returned, the carrier, parcel dimensions, weight and selected shipping service.

We recommend using a trackable shipping service and retaining proof of posting.

We will pay or reimburse reasonable return costs when:

  • the product is defective;

  • the product was damaged before or during delivery;

  • you received the wrong product;

  • the order is incomplete;

  • the product does not match the agreed order or specifications;

  • the return results from an error for which we are responsible;

  • applicable law requires us to pay the costs.

Please contact us before returning a damaged, defective or incorrectly supplied product so that we can provide appropriate instructions.

The direct return costs of an ordinary withdrawal may be charged to the consumer only when this was communicated before purchase. (EUR-Lex)

6. RETURN PACKAGING

Blue Bottle Love products are made from glass and must be packaged carefully for return transport.

Before returning a product, please:

  • empty it completely;

  • make sure it is clean and dry;

  • secure all caps, lids and separate parts;

  • protect each glass item individually;

  • use adequate internal cushioning;

  • use a strong outer shipping box;

  • prevent the product from moving inside the parcel;

  • reuse the original protective packaging where reasonably possible.

The absence of the original packaging does not automatically remove your statutory right of withdrawal.

However, you remain responsible for packaging the product appropriately for return transport. Damage caused by insufficient return packaging may result in a reasonable deduction where permitted by law.

Returns must be sent with sufficient postage. Parcels sent cash on delivery may be refused.

7. INSPECTING AND HANDLING PRODUCTS

During the withdrawal period, you may inspect and handle a product to the extent reasonably necessary to establish its nature, characteristics and functioning.

You may inspect the product in the same way that you would normally be permitted to inspect it in a physical shop.

Opening the ordinary shipping packaging does not by itself remove your right of withdrawal.

You may be responsible for a reduction in value if the product has been used or handled beyond what was reasonably necessary to inspect it.

Circumstances that may cause a reduction in value include:

  • scratches, chips, cracks or other damage caused after delivery;

  • permanent staining or contamination;

  • extensive use beyond reasonable inspection;

  • missing parts or accessories;

  • alterations made to the product after delivery;

  • damage caused by insufficient return packaging.

Any deduction will be reasonable, proportionate and based on the actual reduction in value.

We do not automatically refuse a valid statutory return merely because the product has been removed from its packaging.

8. NO RESTOCKING FEE

We do not charge a restocking fee, handling fee or administration fee for a valid statutory withdrawal.

This does not prevent a reasonable and legally permitted deduction for an actual reduction in value caused by use or handling beyond what was necessary to inspect the product.

9. REFUNDS FOR A COMPLETE ORDER

When you validly withdraw from the entire order, we will refund:

  • the purchase price paid for the returned products; and

  • the cost of the least expensive standard delivery method offered for that order.

If you selected a more expensive priority, insured or express delivery method, we are not required to refund the additional amount above the cost of the least expensive standard delivery option.

The direct costs you incur to return the products to us are not refunded for an ordinary change-of-mind return. (Autoriteit Consument & Markt)

10. REFUNDS FOR PARTIAL RETURNS

When you return only part of an order, we will refund the purchase price paid for the eligible returned products.

The original delivery costs are normally not refunded when only part of the order is returned because the remaining products were still delivered.

Where applicable, a discount may be recalculated if its clearly communicated conditions are no longer met after a partial return. Any recalculation will take place only where legally permitted.

11. REFUND PROCESSING TIME

We will process the refund within 14 days after receiving your withdrawal notification.

We may withhold the refund until:

  • we have received the returned products; or

  • you have provided sufficient evidence that the products were sent back,

whichever occurs first.

Refunds will normally be issued using the same payment method used for the original purchase, unless you expressly agree to another method.

We will not charge a fee for issuing the refund.

After we process the refund, your bank, card issuer or payment provider may require additional time before the amount appears in your account.

Where an order was paid wholly or partly using a gift card or store credit, the corresponding amount may be returned to the original gift card or store-credit balance.

12. CANCELLING AN UNFULFILLED ITEM

Customers may request cancellation of an eligible item through our online cancellation function for as long as that item remains unfulfilled in our order system.

An item is considered unfulfilled until it has been marked as fulfilled in Shopify.

A cancellation request may also be submitted by emailing:

info@bluebottlelove.eu

When an eligible cancellation request is submitted before the item is fulfilled, the affected item or order will be cancelled and refunded.

Once an item has been marked as fulfilled, the Shopify self-service cancellation option is no longer available. This usually means that the order has entered or completed the shipping process.

We cannot guarantee that a parcel can be stopped or recalled after fulfilment.

This self-service cancellation policy is an additional service and does not restrict statutory consumer rights.

For an eligible standard, non-personalised product:

  • fulfilment does not remove the statutory right of withdrawal;

  • you may notify us of withdrawal before delivery;

  • you may notify us within the applicable 14-day period after delivery.

Shopify distinguishes cancellation requests for unfulfilled products from return requests for delivered or fulfilled products. (Shopify Help Center)

13. STANDARD MADE-TO-ORDER PRODUCTS

Some standard Blue Bottle Love products may be produced, decorated, sandblasted, printed or finished after the order is placed.

A standard product is not automatically excluded from cancellation or the statutory right of withdrawal merely because:

  • it is produced after the order is placed;

  • it was not physically held in stock when ordered;

  • it has a longer production time;

  • it is described as made to order;

  • it contains a standard design offered as part of our normal product range.

Unless a specific legal exception applies, standard made-to-order products remain eligible for:

  • cancellation while they remain unfulfilled under our Shopify cancellation rules; and

  • the statutory right of withdrawal.

14. PERSONALISED AND CUSTOM-MADE PRODUCTS

The statutory right of withdrawal does not apply to products that are:

  • made according to specifications individually provided or selected by the customer; or

  • clearly personalised for the customer.

This may include products featuring:

  • a customer’s name;

  • individually selected wording;

  • a personal date or message;

  • a customer-supplied logo;

  • a customer-supplied photograph or illustration;

  • individually requested artwork;

  • an individually requested engraving;

  • a customer-specific combination, layout or design;

  • another modification created specifically for that customer.

Where this exception applies, the product will be clearly identified as personalised, customised, custom-made or final sale before the order is placed.

Products correctly designated as final sale may not be eligible for return or cancellation through Shopify’s self-service function.

We may nevertheless agree to cancel a personalised order before production begins, but this cannot be guaranteed unless the product remains eligible under the cancellation rules shown with the order.

A product is not excluded from the statutory right of withdrawal merely because it was produced after the order was placed.

15. PERSONALISED PRODUCTS WITH A DEFECT OR ERROR

Personalised and custom-made products remain protected by statutory conformity and guarantee rights.

A personalised or custom-made product may still qualify for repair, replacement, a price reduction or refund when it is:

  • damaged;

  • defective;

  • incomplete;

  • incorrectly produced;

  • different from the design agreed with the customer;

  • different from the specifications submitted with the order.

A final-sale designation applies only to an otherwise lawful exclusion from change-of-mind cancellation or withdrawal.

It does not remove your rights when the product is defective, damaged or incorrectly produced.

16. SALE AND FINAL-SALE PRODUCTS

A reduced price does not by itself remove statutory withdrawal, return or conformity rights.

Standard products purchased during a sale or promotion remain eligible for the statutory right of withdrawal unless a separate legal exception applies.

Products should only be marked as final sale where they are genuinely:

  • personalised;

  • customised;

  • made according to individual customer specifications; or

  • covered by another applicable legal exception.

A standard made-to-order product must not be treated as final sale solely because it was produced after the order was placed.

Final-sale status does not remove your rights when a product is defective, damaged, incomplete, incorrectly supplied or does not conform to the purchase agreement. (Autoriteit Consument & Markt)

17. DAMAGED, DEFECTIVE, INCORRECT OR INCOMPLETE PRODUCTS

Please inspect your parcel and products after delivery.

Contact us as soon as reasonably possible if:

  • the parcel arrived damaged;

  • a glass product is cracked, chipped or broken;

  • you received the wrong product;

  • a product or component is missing;

  • a personalised product does not match the agreed specifications;

  • the product appears defective;

  • the product otherwise does not conform to the purchase agreement.

Email:

info@bluebottlelove.eu

Please include, where possible:

  • your order number;

  • a description of the problem;

  • photographs of the outer parcel;

  • photographs of the shipping label;

  • photographs of the internal packaging;

  • photographs of the affected product.

Please retain the product and packaging until we have reviewed the issue.

Depending on the circumstances and applicable law, we may arrange:

  • repair;

  • replacement;

  • completion of the order;

  • a proportionate price reduction;

  • cancellation and refund;

  • another appropriate solution agreed with you.

A request for photographs or prompt notification does not remove or restrict your statutory consumer rights.

18. EXCHANGES

We do not guarantee direct exchanges.

For eligible standard products, the quickest procedure is normally to:

  1. return the original product in accordance with this policy; and

  2. place a new order for the preferred product.

Any replacement provided because a product is defective, damaged or incorrectly supplied is handled separately from an ordinary exchange.

19. RETURNS SENT WITHOUT PRIOR NOTIFICATION

Please notify us of your withdrawal or return before sending the parcel.

A parcel returned without sufficient order information may be delayed because we may be unable to identify:

  • the customer;

  • the original order;

  • the reason for the return;

  • the payment that must be refunded.

Sending a return without prior notification does not automatically remove an otherwise valid statutory right.

However, you remain responsible for showing that the withdrawal was exercised and the products were returned within the applicable deadlines.

20. REFUSED OR UNCOLLECTED PARCELS

Refusing delivery or failing to collect a parcel does not necessarily constitute a clear withdrawal notification.

To prevent delays, please submit your withdrawal through:

https://www.bluebottlelove.eu/pages/withdrawal

or contact:

info@bluebottlelove.eu

Where a parcel is returned because the customer:

  • provided an incorrect or incomplete address;

  • failed to collect the parcel;

  • refused delivery without submitting a clear withdrawal notice; or

  • caused additional carrier costs,

reasonable shipping and return-to-sender costs may be deducted where permitted by law.

This does not restrict statutory rights where the customer has validly exercised the right of withdrawal.

21. CUSTOMS DUTIES AND IMPORT CHARGES

We can only refund amounts paid directly to Blue Bottle Love Europe.

Import VAT, customs duties, customs-clearance fees and carrier handling charges paid directly to a customs authority, carrier or another third party are not refunded by us.

You may need to contact the relevant customs authority or carrier to determine whether those charges can be reclaimed.

22. BUSINESS PURCHASES

The statutory consumer right of withdrawal applies to natural persons acting outside their trade, business, craft or profession.

Business customers do not automatically have the same statutory right of withdrawal.

Returns for business purchases are accepted where:

  • mandatory law requires the return;

  • the product is defective;

  • the product does not conform to the agreement; or

  • we expressly agree to the return in writing.

23. BUSINESS AND CONTACT INFORMATION

The Blue Bottle Love Europe online store is operated by:

Peace Of I Ecommerce
De Zalmen 52
6865 AK Doorwerth
The Netherlands

Please note: this is not a visitation, showroom, dispatch or return address.

Company registration number: 77198433
VAT registration number: NL003161519B91

Email:
info@bluebottlelove.eu

Website:
https://www.bluebottlelove.eu

Withdrawal page:
https://www.bluebottlelove.eu/pages/withdrawal

Shipping Policy:
https://www.bluebottlelove.eu/pages/shipping-policy

Dispatch and return address

Blue Bottle Love Europe
De Hoge Brug 24-A
6581 AJ Malden
The Netherlands