Withdrawal

WITHDRAW OR CANCEL YOUR ORDER

Last updated: 22 July 2026

Changed your mind about an order? This page allows you to cancel eligible unfulfilled items or exercise your statutory right of withdrawal for eligible products purchased through Blue Bottle Love Europe.

You do not need to provide a reason for exercising your statutory right of withdrawal.

Nothing on this page limits any mandatory consumer rights that apply under Dutch law, European Union law or the mandatory consumer protection laws of your country of residence.

CHOOSE THE OPTION THAT APPLIES TO YOUR ORDER

Cancel an unfulfilled order

Eligible unfulfilled items can be cancelled through our online cancellation function within 24 hours after the order was placed.

An item is considered unfulfilled when it has not yet been marked as fulfilled in our order system.

After the 24-hour cancellation period, we cannot guarantee that production, personalisation, packing or dispatch can still be stopped.

For standard, non-personalised products, the end of the 24-hour cancellation period does not remove any statutory right of withdrawal that otherwise applies.

Withdraw after delivery

For eligible products, you may exercise your statutory right of withdrawal within 14 days after delivery.

For a single product, the withdrawal period begins on the day after you, or a third party designated by you other than the carrier, receives the product.

If products from the same order are delivered separately, the statutory withdrawal period begins on the day after the final product from that order is received.

If the final day of the withdrawal period falls on a weekend or recognised public holiday, the deadline is extended until the next working day.

If a product from a separately delivered order is not available through the online withdrawal function, contact us at info@bluebottlelove.eu before the applicable deadline.

USE THE ONLINE WITHDRAWAL FUNCTION

Use the withdrawal or cancellation function provided on this page to select the eligible order and products concerned.

You may be asked to provide or confirm:

  • your full name;

  • the email address used for the order;

  • your order number;

  • the product or products concerned;

  • the date on which the products were received;

  • whether you wish to cancel an unfulfilled item or withdraw from a delivered purchase.

After submitting your withdrawal or cancellation, you will receive an electronic confirmation that your request has been received.

[PLACE THE SHOPIFY WITHDRAWAL AND CANCELLATION FUNCTION HERE]

ALTERNATIVE WAY TO WITHDRAW

You are not required to use the online function.

You may also exercise your right of withdrawal by sending a clear statement to:

info@bluebottlelove.eu

Your message should include:

  • your full name;

  • your address;

  • the email address used for the order;

  • your order number;

  • the product or products concerned;

  • the date on which the products were received;

  • a clear statement that you are withdrawing from the purchase agreement.

You may use the following wording:

I hereby give notice that I withdraw from my purchase agreement for the following product or products:

Order number:
Product or products:
Order date:
Delivery date:
Customer name:
Customer address:
Email address:
Date:

The withdrawal notification is on time when it is submitted or sent before the withdrawal period expires.

RETURNING YOUR PRODUCTS

After notifying us that you are withdrawing from the purchase agreement, you must return the products within a further 14 days.

Eligible returns must be sent to:

Blue Bottle Love Europe – Returns
De Hoge Brug 24-A
6581 AJ Malden
The Netherlands

This is our dispatch and return address.

Please include sufficient information inside the parcel so that we can identify your return:

  • your full name;

  • your order number;

  • the email address used for the order;

  • the product or products being returned.

Do not send returns to our registered business address in Doorwerth.

Returns must be sent with sufficient postage. Parcels sent cash on delivery may be refused.

RETURN SHIPPING COSTS

For an ordinary change-of-mind return:

  • you arrange the return shipment;

  • you select the return carrier;

  • you pay the direct return postage and packaging costs;

  • we do not automatically provide a prepaid return label.

We recommend using a trackable shipping service and retaining proof of posting until your return and refund have been completed.

We will pay or reimburse reasonable return shipping costs when:

  • the product is defective;

  • the product was damaged before or during delivery;

  • you received the wrong product;

  • the order is incomplete;

  • the product does not match the agreed specifications;

  • the return results from an error for which we are responsible;

  • applicable law requires us to pay the costs.

For a damaged, defective or incorrectly supplied product, contact us before returning it so that we can provide appropriate instructions.

PACKAGING GLASS PRODUCTS

Blue Bottle Love products are made from glass and must be packaged carefully for return transport.

Before returning a product:

  • empty it completely;

  • make sure it is clean and dry;

  • secure all caps, lids and separate parts;

  • protect each glass item individually;

  • use adequate internal cushioning;

  • use a strong outer shipping box;

  • prevent the product from moving inside the parcel;

  • reuse the original protective packaging where reasonably possible.

The original packaging is not an absolute condition for exercising your statutory right of withdrawal. However, you remain responsible for packaging the product appropriately for return transport.

INSPECTING A PRODUCT

You may handle and inspect a product to the extent reasonably necessary to establish its nature, characteristics and functioning, in the same way that you would normally be permitted to inspect it in a physical shop.

Opening the ordinary shipping packaging does not by itself remove your right of withdrawal.

You may be responsible for a reduction in value if the product has been used or handled beyond what was reasonably necessary to inspect it.

Any deduction will be reasonable, proportionate and based on the actual reduction in value.

We do not charge a restocking, handling or administration fee for a valid statutory withdrawal.

REFUNDS

When you validly withdraw from the entire order, we will refund:

  • the purchase price paid for the returned products; and

  • the cost of the least expensive standard delivery method offered for that order.

If you selected a more expensive priority, insured or express delivery method, the additional amount above the least expensive standard delivery option does not have to be refunded.

When you return only part of an order, we will refund the price paid for the eligible returned products. The original delivery costs are normally not refunded when the remaining products were still delivered.

We will process the refund within 14 days after receiving your withdrawal notification.

We may withhold the refund until:

  • we have received the returned products; or

  • you have provided sufficient evidence that the products were sent back,

whichever occurs first.

Refunds will normally be issued using the original payment method. We do not charge a refund-processing fee.

Your bank, card issuer or payment provider may require additional time before the refund appears in your account.

STANDARD MADE-TO-ORDER PRODUCTS

Some standard Blue Bottle Love products are produced, decorated, sandblasted, printed or finished after an order is placed.

A standard product is not automatically excluded from the statutory right of withdrawal merely because:

  • it is produced after ordering;

  • it was not physically held in stock;

  • it has a longer production time;

  • it is described as made to order;

  • it contains a standard design from our normal product range.

Unless a legal exception applies, eligible standard made-to-order products remain covered by the statutory right of withdrawal.

PERSONALISED AND CUSTOM-MADE PRODUCTS

The statutory right of withdrawal does not apply to products that are:

  • manufactured according to specifications individually provided or selected by the customer; or

  • clearly personalised for the customer.

Examples include products featuring:

  • a customer’s name;

  • individually selected wording;

  • a personal date or message;

  • a customer-supplied logo;

  • a customer-supplied photograph or illustration;

  • individually requested artwork or engraving;

  • a customer-specific layout, combination or design;

  • another modification created specifically for that customer.

Where this exception applies, it will be clearly communicated on the relevant product page or during the ordering process.

The exception does not apply merely because a standard product was produced after the order was placed.

Personalised and custom-made products remain protected when they are damaged, defective, incomplete, incorrectly produced or do not match the agreed specifications.

SALE AND FINAL-SALE PRODUCTS

A reduced price does not by itself remove statutory withdrawal or conformity rights.

Standard products purchased during a sale or promotion remain eligible for the statutory right of withdrawal unless a separate legal exception applies.

Products may be designated as final sale where they are genuinely personalised, made according to individual customer specifications or covered by another applicable legal exception.

Final-sale status does not remove your rights when a product is defective, damaged, incorrectly supplied or does not conform to the purchase agreement.

DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

The statutory withdrawal process is intended primarily for customers who have changed their mind.

For a damaged, defective, incomplete or incorrectly supplied product, contact us directly at:

info@bluebottlelove.eu

Please provide:

  • your order number;

  • a description of the problem;

  • photographs of the product;

  • photographs of the internal packaging;

  • photographs of the outer parcel and shipping label where relevant.

Please retain the product and packaging until we have reviewed the issue.

Depending on the circumstances and applicable law, we may arrange a repair, replacement, completion of the order, price reduction or refund.

MORE INFORMATION

Full details are available in our Refund Policy:

https://www.bluebottlelove.eu/policies/refund-policy

Our Terms of Service are available at:

https://www.bluebottlelove.eu/policies/terms-of-service

Questions can be sent to:

info@bluebottlelove.eu

BUSINESS INFORMATION

The Blue Bottle Love Europe online store is operated by:

Peace Of I Ecommerce
De Zalmen 52
6865 AK Doorwerth
The Netherlands

Please note: this is not a visitation, showroom, dispatch or return address.

Company registration number: 77198433
VAT registration number: NL003161519B91

Dispatch and return address

Blue Bottle Love Europe
De Hoge Brug 24-A
6581 AJ Malden
The Netherlands