SHIPPING POLICY
The more BlueBottle Love you share, the closer you get to free shipping.
Our shipping rates are based on the destination and total order value. The applicable rate and free-shipping threshold are calculated automatically during checkout.
All orders are carefully packed and shipped from the Netherlands by our small, family-run business. We dispatch parcels from Tuesday through Saturday. During holiday periods or in the event of staff illness, dispatch may occasionally take a little longer than usual. We appreciate your understanding and always do our best to send your order as quickly as possible.
SHIPPING RATES
| Destination | Standard shipping | Free shipping | Estimated delivery after dispatch |
|---|---|---|---|
| The Netherlands | FREE | On all orders | 1–3 business days |
| Belgium & Germany | €9.95 | From €125 | 2–4 business days |
| EU Zone 1 | €19.95 | From €250 | 3–6 business days |
| EU Zone 2 | €24.95 | From €250 | 4–7 business days |
| EU Zone 3 | €34.95 | From €300 | 5–8 business days |
| Greece & Cyprus | €39.95 | From €300 | 5–8 business days |
| Non-EU European countries | From €29.95 | From €350 | 5–14 business days |
SHIPPING ZONES
EU Zone 1
France, Luxembourg, Austria, Poland, Czech Republic and Italy.
EU Zone 2
Spain, Denmark, Hungary, Romania, Slovakia, Slovenia, Ireland, Sweden, Bulgaria and Portugal.
EU Zone 3
Croatia, Finland, Estonia, Latvia, Lithuania and Malta.
Greece & Cyprus
Greece and Cyprus have a separate shipping rate due to higher carrier costs.
Non-EU European countries
The United Kingdom, Switzerland, Liechtenstein, Iceland, Serbia and Montenegro.
We currently ship exclusively to the countries listed above. We do not offer shipping to Norway or to other unlisted international destinations.
FREE SHIPPING
Free shipping is applied automatically during checkout when the qualifying order value is reached.
The minimum order value is calculated after discounts and before taxes. If a discount reduces the order value below the applicable threshold, standard shipping charges will apply.
Shipping rates for remote areas, islands and overseas territories may differ from the standard rates shown above. When applicable, the correct rate will be displayed during checkout.
PROCESSING AND DISPATCH
We dispatch parcels from Tuesday through Saturday and aim to prepare and dispatch most orders within 2–3 business days.
Orders to the United Kingdom may take up to 7 business days to be dispatched. The estimated delivery time shown in the table begins after the parcel has been dispatched.
As a small, family-run business, our dispatch times can occasionally be affected by holiday periods or staff illness. In these situations, it may take us a little longer to prepare and hand over your parcel to the carrier.
Once your parcel has been handed over to the shipping company, you will receive a shipping confirmation containing your Track & Trace information.
DELIVERY TIMES
The delivery estimates shown in the table begin after dispatch and are indicative rather than guaranteed.
Delivery may be affected by carrier delays, public holidays, customs processing, adverse weather conditions or other circumstances outside our control.
ORDERS OUTSIDE THE EUROPEAN UNION
Orders delivered outside the European Union may be subject to local import VAT, customs duties, administrative charges or other import fees.
Unless explicitly stated otherwise during checkout, these charges are not included in the product price or shipping costs and are the responsibility of the recipient.
Customs processing may also affect the estimated delivery time.
DELIVERY ADDRESS
Please check your delivery address carefully before completing your order. Customers are responsible for providing a complete and accurate delivery address.
If an order is returned because an incorrect or incomplete address was provided, the original shipping costs and any return charges may be deducted from the refund. A new order can then be placed using the correct address.
DAMAGED, INCOMPLETE OR MISSING SHIPMENTS
If your parcel arrives damaged or incomplete, or does not arrive within a reasonable period, please contact us as soon as possible.
Please retain the original packaging, shipping label and damaged products. Where possible, provide clear photographs of the parcel, packaging and products. This information helps us investigate the shipment with the carrier and arrange an appropriate solution.
For further assistance, please contact us.