Withdrawal

De onderstaande pagina sluit aan op de ingestelde Shopify-regels: annulering van unfulfilled items, retourverzoeken voor geleverde artikelen, een retourtermijn van 14 dagen vanaf levering van het laatste artikel en verlenging voor weekenden en feestdagen. Shopify bevestigt dat de customer-account-URL rechtstreeks op een retourpagina mag worden geplaatst, zodat klanten daar hun verzoek kunnen indienen. (Shopify Help Center)

De online functie is een extra en makkelijke route. Een klant moet bij een technisch probleem ook per e-mail kunnen herroepen. De wettelijke termijn bedraagt in beginsel 14 dagen en begint bij afzonderlijk geleverde producten na ontvangst van het laatste artikel. (ACM)

WITHDRAWAL, CANCELLATIONS AND RETURNS

Last updated: 25 July 2026

This page explains how consumers can cancel eligible unfulfilled items, exercise the statutory right of withdrawal and return eligible products purchased through the Blue Bottle Love Europe online store.

Nothing on this page limits or excludes mandatory consumer rights under Dutch law, European Union law or the mandatory consumer-protection laws of your country of residence.

CANCEL OR RETURN AN ORDER ONLINE

Use our online cancellation and return function to:

  • request cancellation of an eligible item that has not yet been fulfilled;

  • submit a withdrawal and return request for an eligible delivered product;

  • view the status of your request.

CANCEL OR RETURN AN ORDER

https://account.bluebottlelove.eu

Sign in using the email address connected to your order. Shopify may send a one-time verification code to that email address. You do not need to have created a password before placing your order.

When you submit a request through the online function, you will receive an electronic confirmation that your request has been received.

Using the online function is not the only way to exercise a statutory right of withdrawal. If the function is unavailable, does not display your order or product, or cannot be used for another technical reason, send a clear withdrawal statement to:

info@bluebottlelove.eu

A valid statutory withdrawal does not depend on our discretionary approval. We may review whether the product and request meet the applicable legal conditions or whether a lawful exception applies.

CANCELLING AN UNFULFILLED ITEM

Eligible items may be submitted for cancellation through our online function for as long as they remain unfulfilled in our Shopify order system.

An item is considered unfulfilled until it has been marked as fulfilled in Shopify.

Once an item has been marked as fulfilled:

  • the online self-service cancellation option is no longer available;

  • the parcel may already have been packed, transferred to the carrier or dispatched;

  • we cannot guarantee that the shipment can still be stopped or recalled.

The end of the Shopify self-service cancellation window does not remove an applicable statutory right of withdrawal for an eligible standard product.

You may still notify us of withdrawal:

  • before the product is delivered; or

  • during the applicable 14-day withdrawal period after delivery.

For assistance, contact:

info@bluebottlelove.eu

FOURTEEN-DAY RIGHT OF WITHDRAWAL

Consumers who purchase eligible products online generally have the right to withdraw from the purchase agreement within 14 days, without giving a reason.

One product

For an order containing one product, the withdrawal period begins on the day after you, or a third party designated by you other than the carrier, receives the product.

Products delivered separately

When multiple products are purchased in one order but delivered separately, the withdrawal period begins on the day after you, or a third party designated by you other than the carrier, receives the last product from that order.

Products delivered in lots or pieces

When one product is delivered in multiple separate lots or pieces, the withdrawal period begins on the day after the final lot or piece is received.

Weekends and public holidays

If the final day of the withdrawal period falls on a Saturday, Sunday or recognised public holiday, the deadline is extended until the end of the next working day.

You do not have to provide a reason for exercising the statutory right of withdrawal.

HOW TO EXERCISE YOUR RIGHT OF WITHDRAWAL

You may notify us of your decision through:

  • our online cancellation and return function;

  • a clear email sent to info@bluebottlelove.eu;

  • the European model withdrawal form;

  • another clear and unambiguous written statement.

Online function:

https://account.bluebottlelove.eu

Please provide enough information for us to identify the relevant order, such as:

  • your full name;

  • the email address used during checkout;

  • your order number;

  • the product or products concerned;

  • the date on which the final product from the order was received, where applicable.

Your withdrawal notification must be submitted before the applicable withdrawal period expires.

RETURNING PRODUCTS AFTER WITHDRAWAL

After notifying us that you are withdrawing from the purchase agreement, you must return the products within a further 14 days.

The return deadline is met when you hand the parcel to the return carrier before the end of this 14-day return period.

Please retain your proof of posting and tracking information until your return and refund have been completed.

RETURN ADDRESS

Eligible returns must be sent to:

Blue Bottle Love Europe – Returns
De Hoge Brug 24-A
6581 AJ Malden
The Netherlands

This is our dispatch and return address.

Please include the following information inside the parcel:

  • your full name;

  • your order number;

  • the email address used during checkout;

  • the product or products being returned.

Do not send returns to our registered business address in Doorwerth.

Our return address is not a public shop, showroom or customer collection point. Products cannot be returned in person unless this has been expressly agreed with us in writing beforehand.

RETURN SHIPPING COSTS

For an ordinary withdrawal or change-of-mind return:

  • you arrange the return shipment;

  • you select the return carrier;

  • you pay the direct return-postage costs;

  • you pay any necessary packaging costs;

  • we do not automatically provide a prepaid return label.

The cost of returning a product depends on the originating country, parcel dimensions, weight, carrier and selected shipping service.

We recommend using a trackable shipping service and retaining proof of posting.

We will pay or reimburse reasonable return costs when:

  • the product is defective;

  • the product was damaged before or during delivery;

  • you received the wrong product;

  • the order is incomplete;

  • the product does not match the agreed specifications;

  • the return results from an error for which we are responsible;

  • applicable law requires us to pay the costs.

Please contact us before returning a damaged, defective or incorrectly supplied product so that we can provide suitable instructions.

NO RESTOCKING FEE

We do not charge a restocking fee, handling fee or administration fee for a valid statutory withdrawal.

This does not prevent a reasonable and legally permitted deduction where the product has lost value because it was used or handled beyond what was necessary to inspect it.

RETURN PACKAGING

Blue Bottle Love products are made from glass and must be packaged carefully for return transport.

Before returning a product:

  • empty it completely;

  • make sure it is clean and dry;

  • secure caps, lids and separate parts;

  • protect each glass item individually;

  • use sufficient internal cushioning;

  • use a strong outer shipping box;

  • prevent the product from moving inside the parcel;

  • reuse the original protective packaging where reasonably possible.

The absence of the original packaging does not automatically remove your statutory right of withdrawal.

However, you remain responsible for packaging the product appropriately for return transport. Damage resulting from insufficient return packaging may lead to a reasonable deduction where permitted by law.

Returns must be sent with sufficient postage. Parcels sent cash on delivery may be refused.

INSPECTING THE PRODUCT

During the withdrawal period, you may inspect and handle the product only to the extent reasonably necessary to establish its nature, characteristics and functioning.

You may inspect it in the same way that you would normally be permitted to inspect a comparable product in a physical shop.

Opening the ordinary shipping packaging does not by itself remove your right of withdrawal.

You may be responsible for a reduction in value when the product has been used or handled beyond what was reasonably necessary for inspection.

Examples may include:

  • scratches, chips, cracks or other damage caused after delivery;

  • permanent staining or contamination;

  • extensive use;

  • missing parts or accessories;

  • alterations made after delivery;

  • damage caused by insufficient return packaging.

Any deduction will be reasonable, proportionate and based on the actual reduction in value.

REFUNDS

When you validly withdraw from the complete order, we will refund:

  • the purchase price paid for the eligible returned products; and

  • the cost of the least expensive standard delivery method offered for that order.

If you selected a more expensive express, priority or additional-insurance service, we are not required to refund the additional amount above the least expensive standard delivery option.

When you return only part of an order, the original delivery costs are normally not refunded because the remaining products were still delivered.

The direct costs you incur to return products following an ordinary withdrawal are not refunded.

We will process the refund within 14 days after receiving your withdrawal notification.

We may withhold the refund until:

  • we have received the returned products; or

  • you have provided sufficient evidence that the products were sent back,

whichever occurs first.

Refunds will normally be issued using the same payment method used for the original purchase, unless you expressly agree to another method.

We do not charge a fee for issuing the refund. Your bank, card issuer or payment provider may require additional processing time before the refund appears in your account.

STANDARD MADE-TO-ORDER PRODUCTS

Some standard Blue Bottle Love products are produced, decorated, sandblasted, printed or finished after an order is placed.

A standard product is not automatically excluded from cancellation or the statutory right of withdrawal merely because:

  • it is produced after the order is placed;

  • it was not physically held in stock;

  • it has a longer production time;

  • it is described as made to order;

  • it contains a standard design from our regular product range.

Unless a specific legal exception applies, standard made-to-order products remain eligible for the statutory right of withdrawal.

PERSONALISED AND CUSTOM-MADE PRODUCTS

The statutory right of withdrawal does not apply to products that are:

  • made according to specifications individually provided or selected by the customer; or

  • clearly personalised for the customer.

This may include products featuring:

  • a customer’s name;

  • individually selected wording;

  • a personal date or message;

  • a customer-supplied photograph;

  • a customer-supplied logo or illustration;

  • individually requested artwork;

  • an individually requested engraving;

  • another customer-specific layout, combination or design.

Where this exception applies, the product will be clearly identified as personalised, customised, custom-made or final sale before the order is placed.

A product is not excluded merely because it was made after the order was placed or purchased during a sale.

FINAl-SALE PRODUCTS

Products are designated as final sale only where a lawful exception to cancellation or withdrawal applies.

Final-sale products may not be eligible for self-service cancellation or return requests.

A final-sale designation does not remove your statutory rights when a product is:

  • damaged;

  • defective;

  • incomplete;

  • incorrectly produced;

  • different from the product ordered;

  • different from agreed personalisation instructions;

  • otherwise not in conformity with the purchase agreement.

DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

The statutory right of withdrawal is separate from your rights concerning defective or incorrectly supplied products.

Contact us as soon as reasonably possible when:

  • the parcel arrives damaged;

  • a glass product is cracked, chipped or broken;

  • you receive the wrong product;

  • an item or component is missing;

  • a personalised product does not match the agreed specifications;

  • a product otherwise appears defective.

Email:

info@bluebottlelove.eu

Please include, where possible:

  • your order number;

  • a description of the issue;

  • photographs of the affected product;

  • photographs of the internal packaging;

  • photographs of the outer parcel;

  • a photograph of the shipping label.

Please retain the affected product and packaging until we have reviewed the matter.

Depending on the circumstances and applicable law, an appropriate solution may include repair, replacement, completion of the order, a price reduction, cancellation or refund.

REFUSED OR UNCOLLECTED PARCELS

Refusing delivery or failing to collect a parcel does not necessarily constitute a clear withdrawal notification.

To avoid delays, submit your withdrawal through:

https://account.bluebottlelove.eu

or email:

info@bluebottlelove.eu

Where a parcel is returned because the customer provided an incorrect or incomplete address, failed to collect the parcel or refused delivery without clearly exercising the right of withdrawal, reasonable carrier and return-to-sender costs may be deducted where legally permitted.

This does not restrict your rights when you have validly exercised the statutory right of withdrawal.

BUSINESS PURCHASES

The statutory consumer right of withdrawal applies to natural persons acting outside their trade, business, craft or profession.

Business customers do not automatically have the same statutory right of withdrawal.

Returns for business purchases may be accepted where:

  • mandatory law requires this;

  • the product is defective;

  • the product does not conform to the agreement; or

  • we expressly agree to the return in writing.

CONTACT AND BUSINESS INFORMATION

The Blue Bottle Love Europe online store is operated by:

Peace Of I Ecommerce
Trading as Blue Bottle Love Europe

De Zalmen 52
6865 AK Doorwerth
The Netherlands

This is not a visitation, showroom, dispatch or return address.

Company registration number: 77198433
VAT registration number: NL003161519B91

Email:

info@bluebottlelove.eu

Online cancellation and return function:

https://account.bluebottlelove.eu

Refund Policy:

https://www.bluebottlelove.eu/policies/refund-policy

Terms of Service:

https://www.bluebottlelove.eu/policies/terms-of-service

Shipping Policy:

https://www.bluebottlelove.eu/pages/shipping-policy

Dispatch and return address

Blue Bottle Love Europe
De Hoge Brug 24-A
6581 AJ Malden
The Netherlands