Legal notice
LEGAL NOTICE
Last updated: 22 July 2026
This Legal Notice provides information about the owner and operator of the Blue Bottle Love Europe website and online store.
1. WEBSITE OPERATOR
The website and online store available at:
are operated by:
Peace Of I Ecommerce
Trading as Blue Bottle Love Europe
Registered business address:
De Zalmen 52
6865 AK Doorwerth
The Netherlands
Please note: this is not a visitation, showroom, dispatch or return address.
Company registration number: 77198433
VAT registration number: NL003161519B91
Email:
WhatsApp customer service:
+31 6 53545622
WhatsApp messages only. Telephone calls and SMS messages to this number are not monitored.
Peace Of I Ecommerce is responsible for operating the Blue Bottle Love Europe online store and for agreements concluded through www.bluebottlelove.eu.
2. CONTACTING BLUE BOTTLE LOVE EUROPE
Our primary customer-service contact channel is email:
You may also contact us through WhatsApp:
+31 6 53545622
WhatsApp is available for written customer-service messages only. This number is not operated as a telephone helpline, and incoming telephone calls and SMS messages are not monitored.
We are a small, family-run business and do not operate a telephone call centre. Written communication allows us to review order information, photographs, tracking details and previous correspondence accurately.
You can contact us about:
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products;
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existing or prospective orders;
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payments;
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deliveries;
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cancellations;
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withdrawals;
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returns;
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damaged or incorrect products;
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complaints;
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privacy requests;
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other questions about our website or services.
Contact page:
https://www.bluebottlelove.eu/pages/contact
Please include your order number when contacting us about an existing order.
3. DISPATCH AND RETURN ADDRESS
Orders from the Blue Bottle Love Europe online store are dispatched from:
Blue Bottle Love Europe
De Hoge Brug 24-A
6581 AJ Malden
The Netherlands
Eligible returns must also be sent to:
Blue Bottle Love Europe – Returns
De Hoge Brug 24-A
6581 AJ Malden
The Netherlands
This is our dispatch and return address. It is separate from our registered business address in Doorwerth.
Please notify us of your withdrawal or return and follow the instructions in our Refund Policy before sending a parcel.
Do not send returns to the registered business address in Doorwerth.
Refund Policy:
https://www.bluebottlelove.eu/policies/refund-policy
Withdrawal page:
https://www.bluebottlelove.eu/pages/withdrawal
4. WEBSITE PLATFORM
The Blue Bottle Love Europe online store is operated using Shopify.
Shopify and integrated service providers may provide services relating to:
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website hosting;
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online-store functionality;
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checkout and payment processing;
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customer accounts;
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order management;
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security and fraud prevention;
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analytics;
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privacy and consent management.
Further information about the processing of personal data is available in our Privacy Policy:
https://www.bluebottlelove.eu/policies/privacy-policy
5. PRODUCTS AND ONLINE SALES
Blue Bottle Love Europe offers glass bottles, glassware, accessories and related products through its online store.
Our product range may include:
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products held in stock;
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standard products produced or finished after an order is placed;
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standard made-to-order products;
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products customised according to individual customer specifications;
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clearly personalised products.
A standard product is not automatically considered personalised merely because it is produced, decorated, sandblasted, printed or finished after the order is placed.
Products that are individually personalised or made according to customer-specific instructions will be identified as such on the relevant product page or during the ordering process.
Product descriptions, prices, processing information, availability and applicable product-specific conditions are displayed on the relevant product pages.
Information about delivery countries, shipping rates, free-shipping thresholds and estimated processing and delivery times is available in our Shipping Policy:
https://www.bluebottlelove.eu/pages/shipping-policy
6. ORDERS AND AGREEMENTS
Before placing an order, customers have the opportunity to review and correct the selected products, quantities, contact information, delivery address, shipping method and total price.
After an order is placed, the customer receives an electronic order confirmation.
The purchase agreement is subject to:
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the product information shown before purchase;
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our Terms of Service;
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our Refund Policy;
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our Shipping Policy;
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other conditions clearly presented during checkout.
Terms of Service:
https://www.bluebottlelove.eu/policies/terms-of-service
7. ORDER CANCELLATIONS AND WITHDRAWALS
Eligible unfulfilled items may be cancelled through our online cancellation function within 24 hours after the order is placed.
For eligible delivered products, consumers generally have 14 days after delivery to exercise the statutory right of withdrawal.
The online withdrawal and cancellation function is available at:
https://www.bluebottlelove.eu/pages/withdrawal
Customers may also submit a clear withdrawal or cancellation request by email:
The conditions, deadlines, return costs and applicable exceptions are explained in our Refund Policy:
https://www.bluebottlelove.eu/policies/refund-policy
8. PERSONALISED AND CUSTOM-MADE PRODUCTS
The statutory right of withdrawal may not apply to products that are:
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produced according to specifications individually provided or selected by the customer; or
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clearly personalised for the customer.
This may include products featuring:
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a customer’s name;
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individually selected wording;
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a personal message or date;
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customer-supplied artwork;
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a personal photograph;
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a customer-supplied logo;
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an individually requested engraving;
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another customer-specific design or modification.
A standard product is not automatically excluded from the right of withdrawal merely because it is produced after the order is placed or temporarily unavailable from stock.
Personalised and custom-made products remain protected by statutory rights when they are defective, damaged, incomplete, incorrectly produced or do not match the agreed specifications.
9. INTELLECTUAL PROPERTY
Unless otherwise stated, the website and its contents are owned by or licensed to Peace Of I Ecommerce, Blue Bottle Love or the relevant rights holder.
Protected content may include:
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the Blue Bottle Love name and branding;
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trademarks and trade names;
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logos;
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bottle designs;
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decorative artwork;
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photographs;
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illustrations;
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videos;
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written texts;
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product descriptions;
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graphics;
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page layouts;
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downloadable materials.
Website content may be viewed and used for personal, non-commercial purposes.
You may not reproduce, republish, distribute, modify, sell, license or commercially exploit protected website content without prior written permission, except where such use is permitted by law.
Purchasing a physical product does not transfer intellectual-property rights in the brand, artwork, logo, design or other protected material appearing on that product.
10. CUSTOMER-SUPPLIED CONTENT
Customers who provide a logo, photograph, illustration, text, symbol or other material for a personalised order confirm that they have the right to provide and use that material.
Customers must not submit content that:
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infringes intellectual-property rights;
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violates privacy or publicity rights;
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is unlawful, discriminatory or defamatory;
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contains fraudulent or misleading information;
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contains malicious software or code.
We may refuse to produce a personalised product where the supplied material may violate applicable law or third-party rights.
The customer remains responsible for obtaining any permission required to reproduce customer-supplied content.
11. ACCURACY OF WEBSITE INFORMATION
We take reasonable care to keep the information on our website accurate and current.
However:
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colours may appear differently depending on the screen or device used;
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glass products may contain minor natural production variations;
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decorative positioning may vary slightly between separately produced products;
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website content may contain occasional typographical or technical errors;
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prices, availability and product information may change.
Nothing in this section limits the customer’s statutory right to receive products that conform to their description and the purchase agreement.
Obvious pricing or product-information errors will be handled in accordance with our Terms of Service and applicable consumer law.
12. INFORMATION ABOUT WATER AND WELLBEING
Information on our website concerning water, colour, sunlight, intention, frequency, affirmations, Ho’oponopono, Dr. Masaru Emoto or related wellbeing subjects is provided for general educational, cultural and inspirational purposes.
This information is not medical advice and is not intended to:
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diagnose a medical condition;
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treat or cure an illness;
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prevent disease;
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replace professional medical advice;
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guarantee a particular physical, emotional or spiritual result.
Blue Bottle Love bottles are not medical devices.
Individual experiences, beliefs and interpretations may differ.
Always seek appropriate professional advice regarding medical conditions, hydration requirements or other health-related concerns.
13. EXTERNAL LINKS
Our website may contain links to websites, platforms or services operated by third parties.
These may include:
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Shopify;
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payment providers;
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delivery carriers;
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social-media platforms;
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analytics providers;
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affiliate services;
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external informational resources.
External websites are governed by their own terms, policies and privacy practices.
We are not responsible for third-party content, availability or practices outside our reasonable control.
The presence of an external link does not automatically mean that we endorse every statement, product or service available through that website.
Nothing in this section transfers or excludes our own mandatory responsibilities relating to orders placed through Blue Bottle Love Europe.
14. WEBSITE AVAILABILITY AND SECURITY
We take reasonable measures to keep our website available, functional and secure.
We cannot guarantee that access will always be uninterrupted or completely free from technical errors.
Access may occasionally be restricted because of:
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maintenance;
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website updates;
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security measures;
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technical failures;
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service-provider interruptions;
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circumstances outside our reasonable control.
Temporary website unavailability does not affect agreements already concluded or statutory rights relating to existing orders.
Users must not attempt to interfere with the website, customer accounts, checkout systems, servers or security measures.
15. REVIEWS AND USER CONTENT
Customers may be able to submit reviews, photographs, testimonials, comments or other content.
By submitting content, you confirm that:
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it is based on a genuine experience;
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it is accurate to the best of your knowledge;
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you have the right to submit it;
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it does not infringe third-party rights;
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it is not unlawful, threatening, defamatory, discriminatory or misleading.
We may moderate or remove content that violates applicable law, our Terms of Service or third-party rights.
Further conditions concerning reviews and user content are available in our Terms of Service:
https://www.bluebottlelove.eu/policies/terms-of-service
16. PERSONAL DATA AND COOKIES
Personal data is processed in accordance with applicable data-protection legislation, including the General Data Protection Regulation where applicable.
Our Privacy Policy explains:
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which personal data we collect;
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why we process it;
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which service providers may receive it;
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how long information may be retained;
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which privacy rights customers and visitors have;
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how to submit a privacy request.
Privacy Policy:
https://www.bluebottlelove.eu/policies/privacy-policy
Non-essential cookies and comparable technologies can be managed through the cookie banner or Cookie Preferences function available on our website.
17. CONSUMER RIGHTS
Nothing in this Legal Notice limits or excludes mandatory consumer rights.
Information about order cancellations, withdrawals, returns, refunds, personalised products, damaged products, legal guarantees, delivery and shipping is available through:
Terms of Service
https://www.bluebottlelove.eu/policies/terms-of-service
Refund Policy
https://www.bluebottlelove.eu/policies/refund-policy
Withdrawal page
https://www.bluebottlelove.eu/pages/withdrawal
Shipping Policy
https://www.bluebottlelove.eu/pages/shipping-policy
18. COMPLAINTS
Please contact us first if you have a complaint so that we have an opportunity to investigate and resolve the matter.
Email:
WhatsApp customer service:
+31 6 53545622
WhatsApp messages only. Telephone calls and SMS messages are not monitored.
Please provide, where relevant:
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your name;
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your order number;
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a description of the issue;
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the solution you are requesting;
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supporting photographs or documents.
We aim to acknowledge complaints within a reasonable period and provide a substantive response as soon as reasonably possible.
The former European Online Dispute Resolution platform has been discontinued and is therefore no longer listed as a complaint or dispute-resolution option. (EUR-Lex)
Consumers residing in another European country may seek information or assistance from their national consumer authority or the European Consumer Centres Network.
19. APPLICABLE LAW
This website, this Legal Notice and agreements concluded through the Blue Bottle Love Europe online store are governed by Dutch law.
For consumers, this choice of law does not remove the protection provided by mandatory consumer laws that would otherwise apply in the country where the consumer habitually resides.
Disputes may be submitted to a competent court in accordance with applicable consumer-jurisdiction rules.
20. CHANGES TO THIS LEGAL NOTICE
We may update this Legal Notice to reflect:
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changes to our business information;
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changes to our contact methods;
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changes to our website or services;
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changes to our dispatch or return arrangements;
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legal or regulatory developments;
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operational or security requirements.
The latest version and update date will be published on this page.
21. BUSINESS INFORMATION SUMMARY
Website operator
Peace Of I Ecommerce
Trading as Blue Bottle Love Europe
Registered business address
De Zalmen 52
6865 AK Doorwerth
The Netherlands
This is not a visitation, showroom, dispatch or return address.
Dispatch and return address
Blue Bottle Love Europe
De Hoge Brug 24-A
6581 AJ Malden
The Netherlands
Company registration number
77198433
VAT registration number
NL003161519B91
WhatsApp customer service
+31 6 53545622
Written WhatsApp messages only. Telephone calls and SMS messages are not monitored.